FAQ

Alterland is a virtual desktop and VR platform designed for businesses and individuals to work, collaborate, and socialize in a realistic digital environment. Users can rent virtual office spaces, host meetings, conduct presentations, and engage in interactive collaborations. The platform also offers social spaces where users can network, relax, and connect with others. Whether for professional purposes or social interactions, Alterland provides a versatile and engaging space that enhances remote work and virtual collaboration.

Alterland is a desktop application designed to provide an immersive virtual environment for collaboration, communication, and productivity. Once installed on your computer, Alterland allows users to navigate and interact within a fully 3D virtual world, where they can hold meetings, present documents, play games, and more. The platform is accessible via both standard desktop setups, using a keyboard and mouse, and VR setups for a more immersive experience. Whether you're working from home or connecting with a global team, Alterland offers a dynamic and interactive space to enhance your remote collaboration experience.

To run Alterland, your system must meet the following minimum requirements: an Intel Core i5 12th Gen processor or equivalent, an NVIDIA GTX 1060 graphics card or equivalent, 16 GB of RAM, and Windows 10. A broadband internet connection with at least 10 Mbps download speed is also required. If you plan to use VR, your headset should be compatible with Oculus Rift, HTC Vive, or an equivalent device.

Yes, you can join Alterland without a VR set. While the VR experience offers an immersive way to explore and interact within Alterland, it is not a requirement. You can fully participate using a standard desktop setup with a keyboard and mouse, allowing you to access all features and functionalities of the platform.

Alterland offers a variety of licensing plans tailored to different needs. The cost depends on the number of users and the specific features required. Basic services such as the Calendar and Drive are included in the initial package, while advanced features like Smart Note and the upcoming Onboarding tool are part of our premium business use services. For detailed pricing information, please contact our sales team or visit the pricing page on our website.

Alterland offers a comprehensive suite of tools designed to elevate your virtual meetings and presentations. You can easily conduct presentations using the Drive feature to upload and display files such as images, videos, and PDFs in virtual conference rooms. To facilitate note-taking, Smart Note provides an AI-powered solution that transcribes meetings and generates customizable notes. For brainstorming and highlighting key points, Alterland includes sticky notes and virtual markers, allowing for interactive collaboration during meetings. Additionally, future tools like Onboarding will help streamline the integration of new employees into your team, ensuring that your meetings and training sessions are both efficient and effective. These features are designed to make your virtual collaboration experience as seamless and productive as possible.

Yes, Alterland features a built-in Drive that allows you to store and share files within the virtual environment. Each user has 2GB of storage space, with a maximum file size of 500MB. Supported file formats include jpg, png, mp4, and pdf. You can upload files by clicking the "Add New Files" button or by dragging and dropping them directly into the Drive. These files can then be accessed and presented in virtual meeting spaces.

To start using Alterland as an organization owner or member, follow these three simple steps:

First, sign up or log in to your AlterlandHub account. Please note that the "Continue with Google" option is currently unavailable.
  • If you are the organization owner, set up your organization in AlterlandHub and invite team members.
  • If you are a member of the organization, you will simply receive an invitation to log in. After logging in, go to the "Launcher" tab in the left menu to download and install the Alterland Launcher.

Open the Launcher and click the "Download" button on the main page to download and install the Alterland application. Make sure you have enough disk space before proceeding. The installation may take a few minutes depending on your internet speed and system performance.

Create your avatar in the "Avatar Creator" tab in the Launcher by uploading a photo. Customize the avatar’s appearance to match your style and preferences.



That's it! You are now ready to explore the virtual world of Alterland with your team. Enjoy the experience and start collaborating in an innovative and immersive way!

Having troubles?

Create the ticket to let us know about the issue you're experiencing. Our support team is here to help you resolve it as quickly as possible. Please provide as much detail as you can to help us understand the problem better and find a solution that works for you. Thank you for your patience!